Question 1

What happens after a call, message, or enquiry is missed?

Accepted Answer

Enquir.io captures the missed enquiry and starts the agreed first-response workflow, so the person has a helpful next step instead of silence. The conversation stays visible to your team, with a clear handoff when it needs a human.

Question 2

Does an owner approve a drafted reply before it is sent?

Accepted Answer

Yes, when your workflow requires approval. AI drafts can wait in review, and approval comes before a reply is marked as sent. If an answer is uncertain or outside the approved knowledge, Enquir.io hands it back to a person instead of guessing.

Question 3

How are quiet-lead follow-ups scheduled and handed back to the team?

Accepted Answer

Follow-up rules set when a quiet lead should be contacted again. Your team can pause or adjust those rules, and a conversation can be handed back whenever a person needs to take over. Enquir.io keeps the next action visible rather than leaving it in someone’s memory.

Question 4

How does consent control proactive marketing follow-up?

Accepted Answer

Enquir.io keeps consent states distinct: unknown, granted, and withdrawn. Inbound replies may proceed when someone has contacted your business, but a marketing follow-up cannot be marked as sent unless consent is granted. If consent is withdrawn, that proactive follow-up stops. This explains the product behaviour; it is not legal advice.

Question 5

When does a conversation come back to a human?

Accepted Answer

A human can take over when the enquiry is uncertain, unsupported by the approved business knowledge, or ready for a more personal handoff. The goal is to make the boundary obvious: Enquir.io helps with the first response, while your team owns the moments that need judgement.